Terms of Service

Fixed Scope: The specific deliverables, requirements, and timelines for each project will be clearly defined in a separate Statement of Work (SOW) or proposal. Any work, features, or design requests not explicitly listed in the SOW are considered out of scope.

Change Requests: If you request changes, additions, or modifications to the project after the SOW is signed, we will evaluate the request. If the change impacts the timeline, technical complexity, or budget, we will present a Change Order detailing the adjusted project fee and updated delivery dates.

Authorization: We will not begin work on any out-of-scope requests until both parties have approved the Change Order in writing (via email or signed amendment).

Transfer of Ownership: Upon receipt of final payment in full, Harmozo transfers all intellectual property rights, titles, and interests in the custom code, designs, and digital assets created specifically for you under the active SOW.

Specialized & Pre-existing IP: We retain the rights to our pre-existing libraries, utility scripts, and proprietary frameworks. If we use any of our proprietary code or third-party licensed code in your project, we will notify you in advance.

For any such notified code, you will receive a perpetual, non-exclusive, royalty-free license to run, use, and modify it as part of your completed project, but you cannot package, resell, or distribute it as a standalone product.

Your Responsibilities: To meet our agreed-upon milestones, you must provide timely feedback, content, copy, and technical access (such as API keys, hosting credentials, or CRM access) as requested.

Project Pauses & Deadlines: If a project is delayed by more than 10 business days due to missing client input, approvals, or credentials, Harmozo reserves the right to pause the project and reallocate our development resources.

Rescheduling & Queue Placement: If a project is paused under this clause, we cannot guarantee an immediate restart once the inputs are eventually provided. Resuming work is strictly subject to our current project schedule and active team availability. We will provide an updated, realistic timeline once we are ready to restart.

Third-Party Modification: If the Client, their employees, or an unauthorized third party modifies the codebase, server configurations, or automation logic built by Harmozo:

Warranty Window: Upon deployment or project handover, a 30-day warranty period begins. During this window, Harmozo will resolve any bugs, errors, or deviations from the agreed-upon SOW at no additional cost.

Post-Warranty Support: Once the 30-day warranty period expires, any further bug fixes, updates, or technical support will be treated as maintenance and billed at our standard hourly rate or covered under an active Maintenance & Monitoring plan.

Support & Response Times: We monitor your systems to catch issues before they affect your users. If you report an issue or require support, our maximum response time is 48 business hours. We will always make every effort to respond and resolve critical issues much faster.

Business Hours: Our standard business hours are Monday through Friday, excluding Dutch public holidays.

Cancellation Policy: Monthly retainers, maintenance plans, and managed hosting plans require 30 days’ written notice to cancel. Upon cancellation, we will schedule a clean handover of your code, credentials, and data.

No Liability for Third-Party Failures: Harmozo is not responsible for any service interruptions, API changes, downtime, data loss, or sudden pricing changes caused by third-party platforms.

Maintenance of Integrations: While we build integrations to be highly resilient and include robust error handling, future updates or breaking changes made by those third-party platforms are outside our control and are not covered under initial project warranties.

To the maximum extent permitted by applicable law, Harmozo’s total liability for any claims, losses, or damages arising out of this agreement—whether in contract, tort, or otherwise—shall not exceed the total amount actually paid by the Client to Harmozo for the specific project or service period in question.

This agreement and any disputes arising from it shall be governed by and construed in accordance with the laws of the Netherlands. Any legal disputes shall be submitted exclusively to the competent court in the district where Harmozo is registered.